Axiad Confirm End-user Experience

You can use Axiad Confirm to onboard brand new users, recover accounts in the event of lost or compromised identities, or to maintain your identity security practices with continuous verification. For the first time verification, a government-issued ID is required in addition to the face scan to create the profile; for subsequent verifications, only a facial scan is required and it is compared to the user’s existing profile.

Onboard Identity Verification

Desktop and Mobile Support

The Axiad Confirm flow can be done on using a desktop or mobile browser, as long as the device has a camera. The screenshots shown below are from a desktop user flow.

1. As a new user, you will receive an email requesting you to verify your identity

2. Click on the Confirm your identity button

Note

The actual content of your email could be different based on the applied customizations, but the request and process is the same

3. In the new browser window, the instructions are presented

4. Check the consent box and click Start

5. First, Axiad checks your government-issued identification

6. Select the country from which your chosen ID was issued

7. Click on the ID type that you want to use

8. Once the device camera opens, hold your ID in the frame, following the provided outlines

9. If your ID type requires both front and back, then repeat step 8 with the card turned over

10. Wait for the upload to complete

11. Next, Axiad will scan your face

12. Read through the provided instructions and click Continue

13. Align your face in the provided oval shape and follow the instructions to complete the facial scan

14. Wait for the process to complete

15. Once the verification is successful, you will receive the temporary access code required for your onboarding

Verify User Identity

If you’ve been verified before, then the subsequent confirmation processes are quicker, requiring only a facial scan.

Desktop and Mobile Support

The Axiad Confirm flow can be done on using a desktop or mobile browser, as long as the device has a camera. The screenshots shown below are from a mobile user flow.

1. Once requested by the Help Desk Operator, you will receive an email requesting you to verify your identity

2. Click on the Confirm your identity button

Note

The actual content of your email could be different based on the applied customizations, but the request and process is the same

3. In the new browser window, the instructions are presented

4. Check the consent box and click Start

5. Read through the provided instructions and click Continue

6. Align your face in the provided oval shape and follow the instructions to complete the facial scan

7. Wait for the process to complete

8. Once the verification is successful, you will receive the temporary access code required for your identity confirmation