Suspend or Resume Multiple Devices
  • 28 Jun 2024
  • 1 Minute to read
  • Dark
    Light
  • PDF

Suspend or Resume Multiple Devices

  • Dark
    Light
  • PDF

Article summary

You can enable or disable multiple devices or credentials at once from the Help Desk page. If a credential is a certificate, the serial number is added to the Certificate Revocation List (CRL), which is maintained by the Issuing Certificate Authority (either in Axiad Cloud or in your environment, depending on how your Enterprise is set up). Once disabled, and once the CRL service checks the CRL, you can no longer use the certificate until it is re-enabled.

Limited Support

Suspending Windows Hello for Business certificates is not supported.

Suspend Multiple Identity Devices

To disable the use of multiple devices at once, do the following:

  1. From the Help Desk page, enter the serial number of the device or a username in the Search box.

  2. From the search results, select individual devices in the list, or check Select All.

  3. Click Bulk Actions.

  4. Select Suspend.

Resume Multiple Identity Devices

To re-enable the use of multiple suspended devices at once, do the following:

  1. From the Help Desk page, enter the serial number of the device or a username in the Search box.

  2. From the search results, select individual devices in the list, or check Select All.

  3. Click Bulk Actions.

  4. Select Resume.


Was this article helpful?

Changing your password will log you out immediately. Use the new password to log back in.
First name must have atleast 2 characters. Numbers and special characters are not allowed.
Last name must have atleast 1 characters. Numbers and special characters are not allowed.
Enter a valid email
Enter a valid password
Your profile has been successfully updated.