Suspend or Resume Multiple Devices

You can enable or disable multiple devices or credentials at once from the Help Desk page. If a credential is a certificate, the serial number is added to the Certificate Revocation List (CRL), which is maintained by the Issuing Certificate Authority (either in Axiad Conductor or in your environment, depending on how your Enterprise is set up). Once disabled, and once the CRL service checks the CRL, you can no longer use the certificate until it is re-enabled.

Limited Support

Suspending Windows Hello for Business certificates is not supported.

Suspend Multiple Identity Devices

To disable the use of multiple devices at once, do the following:

1. From the Help Desk page, enter the serial number of the device or a username in the Search box.

2. From the search results, select individual devices in the list, or check Select All.

3. Click Bulk Actions.

4. Select Suspend.

Resume Multiple Identity Devices

To re-enable the use of multiple suspended devices at once, do the following:

1. From the Help Desk page, enter the serial number of the device or a username in the Search box.

2. From the search results, select individual devices in the list, or check Select All.

3. Click Bulk Actions.

4. Select Resume.