Axiad End-of-Year Change Freeze Notice

To ensure a stable and reliable experience during the holiday period, Axiad will trigger its annual End-of-Year Change Freeze for the Conductor SaaS production platform.

Change Freeze Window: December 15, 2025 → January 6, 2026

During this window:

• No platform-level software updates, deployments, or infrastructure changes will be made to the Conductor SaaS production environment, beyond any urgent third-party security patches.

• This freeze is in place to maintain system stability during a period of reduced staffing and heightened customer sensitivity to service disruptions.

What is still supported:

• Urgent customer-specific configuration changes, or mutually agreed-upon changes that affect only a single tenant, will continue to be processed—though response times may be slower given reduced staffing.

• All non-production environments, including Demo and US-Staging, will continue to receive updates and deployments as we prepare for early-2026 releases.

If you have any questions or need to coordinate activities around these dates, please contact the Axiad Customer Success Team or the Product team.