Manage Your Devices

Use the My Identities page to view all of your registered devices in a centralized location. View Device Details On the My Identities page, locate the device for which you want to view more details. In the left column, click to expan...

If your device is lost, stolen, damaged, or otherwise unavailable, you can suspend it so it cannot grant anyone access to the identity; and from the same interface, you can resume it once it’s ready to be used again. Tip If you no longer have t...

Manage your devices’ PINs on the Unified Portal. To Change an Identity Device PIN Prerequisite You must have the existing PIN to change it. If you do not have this, follow the Reset an Identity Device PIN  procedure. For a connected ...

If your identity device becomes out-of-sync with its OTP credential (time drift or counter drift), you may encounter an authentication problem. You can resync it on the Unified Portal. Support Limitation Resynchronization is only available for ...

Test your validated device's OTP credential with Axiad Conductor. Support Limitation OTP validation is only available for OTP tokens . Validate a One-Time Push Credential On the My Identities page, locate the device with the OTP credent...

When you unassign a token issued for a hardware One-Time Password (OTP), it unbinds the token from your digital identity, and the token can be enabled for a different user. Unassign a Token From the MyIdentities page, locate the hardware OTP to...

Renew your identity device credentials and certificates before they expire. Note Certificate renewal is available if it matches the renewability criteria (such as nearing expiration or expired). By default, the renewability criteria is set to 3...

When you revoke a device, you invalidate all credentials it contains. If a credential is a certificate, the serial number is added to the Certificate Revocation List (CRL), which is maintained by the Issuing Certificate Authority (either in Axiad Co...

Each time you incorrectly enter a PIN, the Fail Counter increases. You can reset your OTP token's Fail Counter if the Fail Count is greater than zero. NOTE OTP tokens include mobile OTP, APN/Axiad ID, and YubiKey OTP seeds. If the Reset Fail ...