---
title: "Reset an OTP Token Fail Counter"
slug: "reset-fail-counter"
tags: ["otp"]
updated: 2023-05-04T17:34:00Z
published: 2023-05-04T17:34:00Z
canonical: "docs.axiad.com/reset-fail-counter"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.axiad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset an OTP Token Fail Counter

Each time you incorrectly enter a PIN, the Fail Counter increases. You can reset your OTP token's Fail Counter if the Fail Count is greater than zero.

NOTE

- OTP tokens include mobile OTP, APN/Axiad ID, and YubiKey OTP seeds.
- If the **Reset Fail Counter** option isn't available in your **Actions** column, your OTP token may not have any counts associated to it.

## Reset a OTP Token Fail Counter

1. On the **MyIdentities** page, locate the OTP token with the Fail Count you want to reset.
2. In the **Actions** column, click **Reset Fail Counter**.  
The Fail Counter for the OTP token immediately resets.