Retrieve a Personal Unblocking Key (PUK)

You can retrieve a Personal Unblocking Key (PUK) to unlock a user's device they disabled via too many incorrect PIN entries.

To Retrieve a PUK

1. Use the Search bar to locate the identity device you need to unlock.
2. In the Actions column, click Retrieve PUK.
   A dialog box displays and the device details display, including the PUK.
3. Use this PUK as the PIN on the locked device.
   The device unlocks.