Retrieve a Personal Unblocking Key (PUK)

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You can retrieve a Personal Unblocking Key (PUK) to unlock a user's device they disabled via too many incorrect PIN entries.

To Retrieve a PUK

Use the Search bar to locate the identity device you need to unlock.
In the Actions column, click Retrieve PUK.
A dialog box displays and the device details display, including the PUK.
Use this PUK as the PIN on the locked device.
The device unlocks.

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