Search for Devices

When managing your organization's devices, use the Search bar to quickly locate them. 

Search for a Device

1. Sign into the Unified Portal.

2. On the header, click Help Desk.

3. Click Devices in the sub-header.

4. On the Help Desk Devices page, click the Search by keyword field.

5. Select a filter from the drop-down list. Filters include:

   1. User: The username of a person.

   2. Device Serial: The identity device's registered serial number.

   3. Legible ID: If your organization issues IDEMIA cards via UCMS, this displays the printed serial number on the card.

      • For existing devices, the ID does not display the first 10 digits of your IDEMIA card (the BAP number and the IC embedded date). For example, if your existing card number is 123456-7890-1234567890, it displays in the LEGIBLE ID column as XXXXXX-XXXX-1234567890.

      • For new devices, all digits of your IDEMIA card, including the BAP number and IC embedded date, display. For example, if your new card number is 123456-7890-1234567890, then it displays in the LEGIBLE ID column as 123456-7890-1234567890.

6. Enter characters and press Enter.

7. Your search results display.