Search for Users

When managing your users, use the Search bar to quickly locate them. 

Search for a User

1. Sign into the Unified Portal.

2. On the header, click Help Desk.
   The Help Desk Users page displays by default.

3. To run a general search, enter characters into the Search by keyword field.

4. To run a specific search:

   1. Click the Search by keyword field.

   2. Select a filter from the drop-down list. Filters include User, first name, last name, email, and role. 

   3. Enter characters.

5. Press Enter.
   The Search Results page displays.

6. Click a username to:

   • view user details,

   • add identity devices,

   • select/deselect the preferred data field columns, and

   • if enabled, generate a temporary password for the user in the Emergency Access section.