---
title: "Difficulty Accessing One or More Axiad Portals"
slug: "generate-a-har-file"
updated: 2023-11-08T16:51:34Z
published: 2023-11-08T16:51:34Z
canonical: "docs.axiad.com/generate-a-har-file"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.axiad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Difficulty Accessing One or More Axiad Portals

## Issue

You cannot access one or more Axiad portals.

## Action to Take

As an End User, you can generate a HAR file to capture background data. Once you've captured and downloaded the file, send it to your Axiad Operator for further troubleshooting. Operators can troubleshoot on their own, and/or send the HAR file to Axiad Support for additional help.

IMPORTANT FOR OPERATORSEnsure you scrub all HAR files of any PII data prior to sending the file to Axiad.

### To Generate a HAR File

1. To reduce "noise" in the file you're about to generate, close all browser tabs except one.
2. Sign into the Axiad portal where you're having an issue.
3. Perform the steps up **until the issue presents**.
4. - **Chrome:** Click **View > Developers > Developer Tools**.
  - **Edge:** Click **Tools > Developer > Developer Tools**.  
![dev_tools_edge](https://cdn.document360.io/eaa8d9cb-3eef-4690-8447-5bcaa4f4afb2/Images/Documentation/dev_tools_edge.png)
5. At the top of the developer console, click **Network**.
6. In the toolbar, check the **Preserve log** option.
7. In the toolbar, ensure the recording indicator is **red** (on).  
![dev_tools_highlight](https://cdn.document360.io/eaa8d9cb-3eef-4690-8447-5bcaa4f4afb2/Images/Documentation/dev_tools_highlight.png)
8. Back in the browser, attempt to complete the problematic action.
9. Once the operation fails, click the **recording indicator** to stop the recording.
10. In the developer console toolbar, click the **Download** icon and save the file.  
![dev_tools_highlight_download](https://cdn.document360.io/eaa8d9cb-3eef-4690-8447-5bcaa4f4afb2/Images/Documentation/dev_tools_highlight_download.png)
11. Once the HAR file is captured, you must inspect it with a text editor (such as Notepad, Notepad ++, or Sublime Text) and remove all sensitive information:

  1. Navigate to the downloaded HAR file on your machine.
  2. Right-click the file and select **Open With > {text editor}**.
  3. Use the text editor's **Find and Replace** tools to identify and replace all sensitive information captured in the HAR file.NOTES

    - Sensitive information can include usernames, passwords, API keys, authorization tokens, and PII (Personal Identifiable Information).
      - If you have any questions about whether your data is sensitive, reach out to the data scheme owner in your organization and review the data classification with them.
      - **Axiad cannot provide guidance on what each customer organization considers sensitive.**
    - API keys are long strings of letters, numbers, and symbols used to access custom applications.
      - *Example API key:*  
AAPK5f9f39a988764653b27dd7d01fa14d35kfSLvKsiJoeoXX2oFBXE_021u_apQt1eAssZEfnmcri1hUhBmHEyxoOXJhaW9xgie
    - Authorization tokens are long strings of letters, numbers, and symbols, similar to API keys, but used in any web-based Axiad application to authenticate the user.
      - *Example authorization token:*  
VBQlHZ__ONCdOUPteoQPfEEPYTyrfy3XugMasrGO90rUmGiMa_tzvjfksFsZ57MtTE1gywBYtVhrldIKuPPu7MFt4u6ukauvDtH4r2kZePZtgbCFomXc0ThIuwF9cPK6LNTFOJ3Q850ilLO2zP6kzmaY0cfnsJBMcoPmFH9BOLamDQFig3628HwU53xis4gIiEJNkWhnI3ynb
  4. Save the edited HAR file with the sensitive information removed.
12. Provide a written notice to Axiad that you reviewed these instructions **and** sanitized the client debug archive.
13. Provide the HAR file to Axiad via a secure link, or request a secure Sharefile link from Axiad to upload the HAR file.