Login
      Contents x
      Virtual Smart Card Error Message
      • 22 Jul 2024
      • 1 Minute to read
      • Print
      • Dark
        Light
      • PDF
      Contents

      Virtual Smart Card Error Message

      • Updated on 22 Jul 2024
      • 1 Minute to read
      • Print
      • Dark
        Light
      • PDF
      Article summary

      Issue

      When a user attempts to use a virtual smart card that Axiad does not own, they receive the following error message:

      Error while performing PIV Administration Authentication, Incorrect Admin Key

      Reason for the Issue

      Currently, Axiad is unable to distinguish between a virtual smart card (VSC) issued by us and one issued by a third-party.

      Action to Take

      Try reissuing the VSC in Axiad, but select the device that does not include a serial number in the Available Devices section.

      Resolution / Expectation

      In a future release, we expect to release code that will determine the issuer of a VSC (Axiad or third-party). There is no date for this enhancement yet.



      Was this article helpful?
      What's Next
      900 Lafayette St. Suite 600
      Santa Clara, CA 95050
      United States
      Social
      ​
      Change password!
      Changing your password will log you out immediately. Use the new password to log back in.
      Change profile
      Success!
      First name must have atleast 2 characters. Numbers and special characters are not allowed.
      Last name must have atleast 1 characters. Numbers and special characters are not allowed.
      Enter a valid email
      Enter a valid password
      Your profile has been successfully updated.
      Logout