---
title: "Virtual Smart Card Error Message"
slug: "vsc-error-msg"
tags: ["troubleshooting"]
updated: 2024-07-22T19:36:08Z
published: 2024-07-22T19:36:08Z
canonical: "docs.axiad.com/vsc-error-msg"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.axiad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Virtual Smart Card Error Message

## Issue

When a user attempts to use a virtual smart card that Axiad does not own, they receive the following error message:

`Error while performing PIV Administration Authentication, Incorrect Admin Key`

## Reason for the Issue

Currently, Axiad is unable to distinguish between a virtual smart card (VSC) issued by us and one issued by a third-party.

## Action to Take

Try reissuing the VSC in Axiad, but select the device that does not include a serial number in the **Available Devices** section.

![](https://cdn.document360.io/eaa8d9cb-3eef-4690-8447-5bcaa4f4afb2/Images/Documentation/VSC-Error.png?sv=2026-02-06&spr=https&st=2026-11-03T20%3A32%3A52Z&se=2026-11-03T21%3A32%3A52Z&sr=c&sp=r&sig=4EpGdMpzEW%2B0IMwDIMqhTO6L2r0KUB%2Bt3aOrDbIJ5aA%3D)

## Resolution / Expectation

In a future release, we expect to release code that will determine the issuer of a VSC (Axiad or third-party). There is no date for this enhancement yet.