---
title: "Getting Started with Axiad Conductor"
slug: "welcome-operators"
updated: 2025-06-17T19:39:34Z
published: 2025-06-17T19:39:34Z
canonical: "docs.axiad.com/welcome-operators"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.axiad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started with Axiad Conductor

## What is Axiad Conductor?

Axiad Conductor is a comprehensive, secure, and efficient authentication platform that delivers on the promise of integrated authentication orchestration. It includes a suite of features and components your organization uses to centrally manage your workforce's identity devices, including [Axiad AirLock](/v1/docs/airlock-overview), [Axiad Conductor OS Bridge](/v1/docs/webpcsc-overview), the [Axiad Conductor Browser Extension](/v1/docs/ext-overview), [MyIdentities](/v1/docs/my-identities), [MyCircle](/v1/docs/mycircle), [Help Desk](/v1/docs/help-desk-overview), [Reports](/v1/docs/rpt-overview), and Axiad ID**.**

As an Operator, we recommend you familiarize yourself with the different Axiad roles available prior to getting started. We also suggest you contact your purchasing department to determine your [Axiad Conductor package](/v1/docs/compare). so you understand what features are included in your Axiad Conductor site.

## Configuration and Deployment Prerequisites

Prior to accessing the Unified Portal (the main user interface of Axiad Conductor) to manage your Axiad-issued devices, your organization must complete the required Axiad Conductor prerequisites.

NOTEYour organization may have already completed these steps with the Axiad Customer Success team.

| **Required Prerequisites** |
| --- |
| **For Windows machines** | Run the required local services for certificate-based credentials. The following services must run locally for successful smart card processing: - Certificate Propagation - Smart Card - Smart Card Removal Policy (optional) For detailed documentation about running these services, see the following resources: - Yubico's [Smart Card Deployment](https://support.yubico.com/hc/en-us/sections/360004002860-Smart-Card-Deployment) guide - Microsoft's [Smart Card Technical Reference](https://learn.microsoft.com/en-us/windows/security/identity-protection/smart-cards/smart-card-windows-smart-card-technical-reference) guide |
| **For connected devices** (such as YubiKeys and smart cards) | - **Axiad Conductor OS Bridge:** [Install Axiad Conductor OS Bridge](/v1/docs/deploy-webpcps) on your users' computers via GPOs, scripts, or any third-party package deployment solution - **Axiad Conductor Browser Extension:** Depending on your organization's installation policies, [install the Axiad Conductor Browser Extension](/v1/docs/deploy-extension)on your users' chromium-based browser via GPOs, scripts, or any third-party package deployment solution.NOTE - Axiad Conductor OS Bridge and the Axiad Conductor Browser Extension only support standard configuration MSI options. - End users can install the Axiad Conductor Browser Extension and the Axiad ID mobile app themselves if your organization allows it. |
| **Optional Prerequisites** |
| [Axiad AirLock](/v1/docs/airlock-overview) | For Windows users, you can [deploy Axiad AirLock 2.2 to machines](/v1/docs/deploy-airlock) to enforce and control the rollout of multi-factor authentication in your environment. |
| [Axiad ID mobile app](/v1/docs/axiad-id) | You can deploy Axiad ID mobile app to user mobile devices via a Universal Endpoint Management solution or a Mobile Device Management solution, or [individual users can download it to their device via the App Store or Google Play Store](/v1/docs/axiad-id-install). |

NOTEAxiad PKI as a Service Clients: For Axiad PKIaaS package deployment options, contact the Axiad Customer Success team.

## User and Device Management Options

As an Operator, inside of our Unified Portal, you have access to the **Help Desk** pages, where you can enroll and manage your organization's issued devices, tokens, certificates, and users. There are three Help Desk pages available to Operators. You can:

- enroll a permanent or a replacement device for a user in your organization on the [Users page](/v1/docs/users-page).
- perform bulk actions across multiple devices on the [Devices page](/v1/docs/devices-page).
- connect one or more devices to your machine and use the [Scanner page](/v1/docs/scanner-page) to view device details and manage the lifecycle of any devices that are issued via Axiad.

**NOTE**You may not see all actions for users and devices on your Help Desk pages, as actions are available based on device, certificate, and/or your Operator tier permissions.

You also have access to all End User features and functions, such as:

- the [MyIdentities page](/v1/docs/my-identities), where you can add or enroll your own identity devices and tokens, renew your certificates, reset device PINs, and more.
- the [MyCircle page](/v1/docs/mycircle) where, if enabled, you can assist coworkers in your circle of trust with account recovery.