---
title: "Add an Identity Device"
slug: "add-device"
tags: ["Identity device"]
updated: 2025-06-17T19:58:21Z
published: 2025-06-17T19:58:21Z
canonical: "docs.axiad.com/add-device"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.axiad.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add an Identity Device

Use an identity device to log into your protected resources with Axiad. An identity device is either:

- a connected device (such as a smart card or YubiKey) that you connect (or plug in) to an issuance station (such as a computer), or
- a virtual device (such as a Windows Hello for Business credential or a virtual smart card), which is a credential with no associated hardware.

To use an identity device for login, you must first register the device with Axiad, and you can do that on the Unified Portal.

![](https://cdn.document360.io/eaa8d9cb-3eef-4690-8447-5bcaa4f4afb2/Images/Documentation/AddIDDevice.png?sv=2026-02-06&spr=https&st=2026-11-05T15%3A30%3A11Z&se=2026-11-05T16%3A30%3A11Z&sr=c&sp=r&sig=xEdn8tIuwliEFQhN4av%2FHPUq0MOJQSExpmyKO2k2znI%3D)

## Add a Connected Identity Device

1. Connect your device to your computer.
2. Sign into the Unified Portal.
3. On the **My Identities** page, click **Add Identity Device**.
4. From the **Issue Identity** page, select **Connected Identity Device**.
5. Select your device from the drop-down list.

> [!NOTE]
> Note
> 
> Some types of devices may not be eligible for enrollment. If the connected identity device is available for enrollment, it displays in the **Available Devices** list. If you do not see your device, contact your Operator.

1. Click **Next**.
2. If you've already set up a security question, enter the answer for it. If you have not set up a security question, set one up and add an answer.

> [!NOTE]
> Note
> 
> Some organizations may not have a security question requirement; if yours does not, continue to the next step.

1. Enter, then confirm, a PIN as directed on-screen.
2. Click **Next**.
3. Axiad enrolls and issues the identity device.

## Add a Virtual Identity Device

> [!WARNING]
> Prerequisites
> 
> Confirm with your system administrator that you have these mandatory prerequisites in place:
> 
> 1. To add a **Windows Hello for Business credential or a virtual smart card (VSC)**, you must be signed into Axiad Cloud and Windows as the same user.
> 2. For **Windows Hello for Business credentials**, you must have Axiad Conductor OS Bridge (version 1.5.0) installed on your machine.
> 3. For **virtual smart cards (VSC)**, you must have:
>   - a Trusted Platform Module (TPM version 1.2 or later) available and active in the system, and
>   - Axiad Conductor OS Bridge (version 1.5.0) installed on your machine.

1. Once you've verified all prerequisites are met, sign into Axiad Cloud.
2. On the **My Identities** page, click **Add Identity Device**.
3. Once on the **Issue Identity** page, select **Connected Identity Device**.
4. Select your virtual identity device from the drop-down list.

> [!NOTE]
> Note
> 
> Some types of devices may not be eligible for enrollment. If a TPM is available and active, the virtual identity device may display in the **Available Devices** list as **Virtual Smart Card**. If you do not see your device, contact your Operator.

1. Click **Next**.
2. If you've already set up a security question, enter the answer for it. If you have not set up a security question, set one up and add an answer.

> [!NOTE]
> Note
> 
> Some organizations may not have a security question requirement; if yours does not, continue to the next step.

1. Enter, then confirm, a PIN.
2. Click **Next**.
3. Axiad enrolls and issues your identity device.