- 30 Jun 2025
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Axiad Confirm End-user Experience
- Updated on 30 Jun 2025
- 2 Minutes to read
- Print
- DarkLight
- PDF
You can use Axiad Confirm to onboard brand new users, recover accounts in the event of lost or compromised identities, or to maintain your identity security practices with continuous verification. For the first time verification, a government-issued ID is required in addition to the face scan to create the profile; for subsequent verifications, only a facial scan is required and it is compared to the user’s existing profile.
Onboard Identity Verification
Desktop and Mobile Support
The Axiad Confirm flow can be done on using a desktop or mobile browser, as long as the device has a camera. The screenshots shown below are from a desktop user flow.
As a new user, you will receive an email requesting you to verify your identity
Click on the Confirm your identity button
Note
The actual content of your email could be different based on the applied customizations, but the request and process is the same
In the new browser window, the instructions are presented
Check the consent box and click Start
First, Axiad checks your government-issued identification
Select the country from which your chosen ID was issued
Click on the ID type that you want to use
Once the device camera opens, hold your ID in the frame, following the provided outlines
If your ID type requires both front and back, then repeat step 8 with the card turned over
Wait for the upload to complete
Next, Axiad will scan your face
Read through the provided instructions and click Continue
Align your face in the provided oval shape and follow the instructions to complete the facial scan
Wait for the process to complete
Once the verification is successful, you will receive the temporary access code required for your onboarding
Verify User Identity
If you’ve been verified before, then the subsequent confirmation processes are quicker, requiring only a facial scan.
Desktop and Mobile Support
The Axiad Confirm flow can be done on using a desktop or mobile browser, as long as the device has a camera. The screenshots shown below are from a mobile user flow.
Once requested by the Help Desk Operator, you will receive an email requesting you to verify your identity
Click on the Confirm your identity button
Note
The actual content of your email could be different based on the applied customizations, but the request and process is the same
In the new browser window, the instructions are presented
Check the consent box and click Start
Read through the provided instructions and click Continue
Align your face in the provided oval shape and follow the instructions to complete the facial scan
Wait for the process to complete
Once the verification is successful, you will receive the temporary access code required for your identity confirmation