Help Desk Operations

Sign Into the Unified Portal Access to the Unified Portal is managed by either your identity provider or service provider. Once you successfully authenticate into your organization's URL, the Unified Portal displays. Note Check with your Axiad...

When managing your users, use the Search bar to quickly locate them.  Search for a User Sign into the Unified Portal. On the header, click Help Desk . The Help Desk Users page displays by default. To run a general search, enter cha...

When managing your organization's devices, use the Search bar to quickly locate them.  Search for a Device Sign into the Unified Portal. On the header, click Help Desk . Click Devices in the sub-header. On the Help Desk Devices...

When managing your organization's devices, use the Scanner to view their details.  Scan a Device Sign into the Unified Portal. On the header, click Help Desk . The Help Desk Users page displays by default. Click Scanner . The Help Desk...

You can enable or disable multiple devices or credentials at once from the Help Desk page. If a credential is a certificate, the serial number is added to the Certificate Revocation List (CRL), which is maintained by the Issuing Certificate Author...

You can retrieve a Personal Unblocking Key (PUK) to unlock a user's device they disabled via too many incorrect PIN entries. To Retrieve a PUK Use the Search bar to locate the identity device you need to unlock. In the Actions column, click ...

When you revoke a device, you invalidate all credentials it contains. If a credential is a certificate, the serial number is added to the Certificate Revocation List (CRL), which is maintained by the Issuing Certificate Authority (either in Axiad Co...

After you revoke a device (invalidate all credentials it contains), you can recycle it for issuance to another user. Recycle a Device Ensure the device you want to recycle is revoked from the original user. Connect the device to your machine. I...

When you unassign a token for a hardware One-Time Password (OTP), it unbinds the token from your digital identity, and the token can be enabled for a different user. Unassign Multiple OTP Tokens From the Help Desk page, search for or locate the...